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Service Reviews

At Haith’s, we take great pride in ensuring our customers' satisfaction and are constantly looking for ways to improve our customer service rating. Our friendly and enthusiastic Service Team are on hand to help you achieve the maximum enjoyment out of using Haith’s goods whilst at the same time supporting nature conservation across the globe.

Score for Customer SatisfactionEvery customer is important to us, whether you’ve ordered from us for the first time or has grown up with Haith’s over the years – we wouldn’t be here without you. If you choose to pick up the phone, send in an email or chat to us online we will make sure that we respond promptly and professionally.  We regularly update our Facebook page and Twitter account and we encourage you to look out for our advice and suggestions – we’re not bad at writing blogs too.

With a combined total of 95 years of service at Haith’s, you can trust that our Customer Service Team know all that there is to know about our award-winning SuperClean bird seed as well as the other fantastic products we provide. Our aim is to deliver service that’s memorable for all of the right reasons but we also understand that from time to time thing’s don’t always go to plan. On such rare occasions, you can rest assured that we do all that we can to put things right. Feedback is a word that we embrace here at Haith’s HQ as we are committed to our Service – Quality - Value – promise.
 

"Fantastic Service" by ian fletcher

Fantastic service as always

"Delivery" by anonymous

Perfect ordered Monday delivered Tuesday. Excellent service. Thank you

"You Can Get Cheaper But You Can'T Get Better Service" by LG

Have been using Haiths for many years now to deliver large quantities of bird seed. I occasionally try other online providers who offer cheaper prices but come back time after time as both the quality of the product and the excellent delivery service is worth the extra money

Haith's Customer Service Team:

Many thanks for your kind words.
We are pleased you are happy with our service and quality of our products.
We look forward to receiving your next order.
Best wishes
Haith's

"Great" by anonymous

Brilliant 5star service keep it up and you will ensure a bright and long term future

"Mr Robin To Fussy" by Valerie J Jones

I bought this last winter for a change, but unfortunately my robins plus other birds like golden chorus better voted with their feet. It was only the collared doves and magpies that enjoyed it
so going back to golden chorus.

"Good To Get A Follow-Up Call" by Barry Coleman

Delivery was fine in all respects. It was a nice surprise to get a follow up call from Haiths to check that everything was OK. Very unusual and very encouraging for my first order.

"Excellent" by G Davies

I have never been disappointed by your service. Your staff are always very helpful and explain things well.
Deliveries arrive promptly and always securely packed. Thank you.

Review by Tracey

Excellent service and great quality food

"Very Good" by Valerie

This feeder really frustrated our squirrel. Great fun watching him try to feed and the port holes disappearing on him/her. Thought he had it worked out when he found he could hang on to the water dish attached ti the bird table, soon gave up as he could not have a good feed from that weird angle. So, the birds and I are very happy, but we do have some very frustrated squirrels! The only negative comment which I found very frustrating was getting into the feeder to get the instructions out. Took a while to figure the two studs on the lid were not to hold the lid to the feeder but were push buttons to release it. I found that very frustrating, maybe a clue on the label might help. Mind you, someone else would probably work that one out. Anyway, the feeder is good and solid, and yes squirrel free, but great fun watching them have a go.

Review by Leonard Nunn

Your service together with your staff at the end of the phone when ordering from your Company is outstanding.
I have been buying seeds from you for over 30 years.
Thank you.

Haith's Customer Service Team:

Dear Leonard

Many thanks for your kind words. We are please that you are happy with our service.
We look forward to hearing from you again soon.
Kind regards
Haith's

"Delivery" by Richard

Very quick delivery
It is over priced I remember it as a kid but it's good stuff

Haith's Customer Service Team:

Dear Richard
Many thanks for you honest feedback. We do pride ourselves in the quality of our SuperClean bird foods.
We look forward to hearing from you again soon.
Many thanks
Kind regards
Haith's

"Service" by Melvyn Rowe

I would like to thank Haiths for first class service. My order was placed late on a Tuesday afternoon and received at noon on the Thursday. I could not ask for any better service than that. The Easisoak that I ordered is also a first class product. Thank you Haiths you have now got yourself another regular customer.

Review by anonymous

I order my seed on line.
The seed is usually delivered within 48 hours.
Sometimes the internal bags of seed are split on arrival due to rough handling by the delivery service.
Seed is very clean and I certainly have not found any dust to complain about.

"Perfect" by Alex Maclean

Couldn't be more happier, perfect package with quick delivery, as always

Many thanks

"Great Service" by Mrs M L Robinson

Quick and efficient service. Item arrived on time and well packed

"Service" by Dave southworth

Top products..top service..top staff..

Haith's Customer Service Team:

Hello Dave

Many thanks for your kind comments. We are pleased you are happy with our products and service.

Kind regards
Haith's

"Excellent Service and Products" by anonymous

Suet puds are great quality and my birds love them. Delivery and service excellent.

"Brilliant Service" by Heather Morris

Quick delivery and well package arrived when Saud it would. Good seed and excellent quality, will be using haiths again. Great variety of seeds and mixes.

"Haiths Are Now My First Choice." by Tony Rome

I've gone over to Haiths from another well known supplier whom I thought was good, but Haiths are better.

"Super Fast Service" by Alex Maclean

Still number 1

"Excellent" by GR

Excellent service.

"Very Fast Delivery" by anonymous

Excellent product and super fast delivery even to North of Scotland.

"The Best Service." by anonymous

Always a good service with goods delivered within days of ordering.

"Delivery" by anonymous

I placed my first order with Haiths last month and was so pleased with the service I received. Delivered the next day (this saved me carrying a heavy parcel. Will definitely be using the Company again

Haith's Customer Service Team:

Many thanks for your kind words.

We're pleased your are happy with our service and we look forward to hearing from you again soon.

Best wishes

Haith's

"Service" by John

This is my first visit to Haiths website and my first order from you. Am very pleased with your service and the speed with which that my order arrived.
Product did what it said on the tin, so what more can you ask. I will be back.

Haith's Customer Service Team:

Many thanks for your kind words.

We're pleased your are happy with our service and we look forward to hearing from you again soon.

Best wishes

Haith's

Review by Hilary King

Always excellent products and very prompt delivery

Haith's Customer Service Team:

Dear Hilary
Many thanks for your kind words. We look forward to hearing from you again soon.
Many thanks
Kind regards
Clair

"First Class" by Ian Fletcher

Second to none

Haith's Customer Service Team:

Many thanks for your kind words.
We're pleased your are happy with our service and we look forward to hearing from you again soon.

Best wishes

Haith's

"Service Second To None" by Ian fletcher

Always fast and correct

Haith's Customer Service Team:

Many thanks for your kind words.

We're pleased your are happy with our service and we look forward to hearing from you again soon.

Best wishes

Haith's

"Lovebird Mixture" by George ikin

Top superb seed mix for my lovebirds. Best seed and egg food IN UK Bang it out Team ??????????

Haith's Customer Service Team:

Many thanks for your kind words.

We're pleased your are happy with our service and we look forward to hearing from you again soon.

Best wishes

Haith's

"Very Pleased" by Sally

Fast service. Arrived well packaged. Quality feed. Will definitely be trading with Haiths again.

Haith's Customer Service Team:

Many thanks for your kind words.

I am pleased your are happy with our service and we look forward to hearing from you again soon.

Best wishes

Haith's

"Well Packaged Goods" by Robert Humphrey

Really impressed with the packaging of these nest boxes so they arrived undamaged. As usual great service by FedEx.

Haith's Customer Service Team:

Many thanks for your kind words. I'm pleased your order arrived in excellent condition.
Many thanks
Best wishes
Haith's

"Excellent" by anonymous

Really pleased with the service.

Haith's Customer Service Team:

Many thanks for your kind words. I am pleased your are happy with our service and we look forward to hearing from you again soon.
Best wishes
Haith's

"Service" by Don T.

5 star all the way.

"Delivery" by Mrs S A Chetwynd

First class , ordered on line , received goods the very next day .Beat That .

Haith's Customer Service Team:

Dear Mrs Chetwynd
Many thanks for your kind words. We look forward to being of service to you again soon
Best wishes
Haith's

"Delivery" by Mrs S A Chetwynd

Placed order on line ,received the very next day ,you can't beat that . First Class ,One massive Thank-You .

Haith's Customer Service Team:

Dear Mrs Chetwynd
Many thanks for your kind words. We look forward to being of service to you again soon
Best wishes
Haith's

"Best Service" by anonymous

Having clicked on line on the wrong feeder and found out on receipt, after immediately phoning got fantastic service. Wrong item was promptly collected and right one promptly delivered. Very good customer service !

Haith's Customer Service Team:

Many thanks for your kind words. I am glad you are happy with the way your query was delt with. We look forward to being of service to you again soon
Best wishes
Haith's

"Easysoak Seed Grit" by Allan Knight

Excellent service ordered Friday delivered the following Monday

Haith's Customer Service Team:

Dear Mr Knight
Many thanks for your kind words. We look forward to being of service to you again soon
Best wishes
Haith's

"Excellent Product And Delivery But ..." by Terri

I wonder if there's an optimum way to open the white sacks without mess. Cutting seems to shred the material and I can't find a way to open via the sewn top of the sack. Also, are they recyclable or perhaps biodegradable?

Haith's Customer Service Team:

Many thanks for your review. We are pleased that you are happy with our products and delivery.

Our white bags are biodegradable and a quick video showing you how to open them by cutting the string can be found on our YouTube page: https://www.youtube.com/watch?v=D1VXIcB-NO4.

I hope this helps.

Kind regards

Haith's

"Cockatiel Mix,Parakeet Mix.Canary Mix" by Debra James

Cockatiel and parakeet foods very good well delivered canary mix was an error as I wanted lovebird mix but managed to give it to a friend who said it was good quality , despite the minor error I will be buying my aviary foods from here from now on, it was delivered quickly and direct to the house no lugging bags home
Thank you

"50/50 Budgie Seed" by Jim Braidwood

I was recommended to Haith by budgie breeder and have not been disappointed. 1st class

"Haiths Whole Hemp Seed" by anonymous

The order arrived in good time, it was delivered in a strong white sack but the brown paper sack the seed was packed in had a split along the top of about 15cms and some of the seed was in the delivery packaging.This sack must have been damaged before the item was packed for delivery.

"Very Good Service" by Wildlife Lover

My orders always arrive quickly with everything present and well packed. I love the website - it's attractive, comprehensive, and easy to use.

"Excellent" by Sue Merchant

Have just placed my first order with Haiths and found the customer service and speed of delivery excellent - thank you!

Haith's Customer Service Team:

Dear Sue.

Many thanks for your kind words. We are very pleased to know you are happy with our service and delivery.

Kind regards
Haith's

"Excellent In Everyway!" by Chrissy

Efficient yet friendly Customer Service when I rang with an enquiry prior to placing my first order online.

Super speedy delivery and purchase was left exactly where I had asked as my "safe place" . So no problem of not being at home to accept delivery of.

Secure neat packaging.

Website easy to navigate around, very clear product photo's and info description and checkout process.

Also, found it not only interesting reading on the Website the history of Haiths.....but also felt proud to be purchasing from such a reputable Company.

Well done Haiths on your years of hard work :)

Haith's Customer Service Team:

Dear Chrissy

Many thanks for your kind words. We value feedback from all our customers and we are delighted to know how pleased you are with our products, packaging, delivery and customer service.

Many thanks

Haith's

"Great Service" by Ray Jack

in all the years that I have been using Haiths, there has only been one error and that was one item wasn't put in the sack, this was remedied by a quick phone call and was delivered the next day, no quibbles or questions, the delivery times are excellent

Haith's Customer Service Team:


Many thanks for your kind words.

We are pleased you are happy with our products and service.

Kind Regards

Haith's

"Excellent Service" by Conway Hawkins

Very fast next day delivery never fails. Went wrong once when courier split a sack but it was replaced next day without a quibble

Haith's Customer Service Team:

Dear Conway,

Many thanks for your kind words.

We are pleased you are happy with our products and service.

We look forward to hearing from you again soon.

Kind regards

Haith's

Review by Jim Braidwood

Haith is a first class service. Very quick delivery. Will always use them

Haith's Customer Service Team:

Hi Jim,

Many thanks for your kind words. We are very happy that you are pleased with our service

Mnay thanks

Haith's