Free UK* Delivery on Orders Over £35Click & Collect 10% Off 0800 298 7054 | enquiries@haiths.com
Buy wild bird food direct from Haith's

Service Reviews

At Haith’s, we take great pride in ensuring our customers' satisfaction and are constantly looking for ways to improve our customer service rating. Our friendly and enthusiastic Service Team are on hand to help you achieve the maximum enjoyment out of using Haith’s goods whilst at the same time supporting nature conservation across the globe.

Score for Customer SatisfactionEvery customer is important to us, whether you’ve ordered from us for the first time or has grown up with Haith’s over the years – we wouldn’t be here without you. If you choose to pick up the phone, send in an email or chat to us online we will make sure that we respond promptly and professionally.  We regularly update our Facebook page and Twitter account and we encourage you to look out for our advice and suggestions – we’re not bad at writing blogs too.

With a combined total of 95 years of service at Haith’s, you can trust that our Customer Service Team know all that there is to know about our award-winning SuperClean bird seed as well as the other fantastic products we provide. Our aim is to deliver service that’s memorable for all of the right reasons but we also understand that from time to time thing’s don’t always go to plan. On such rare occasions, you can rest assured that we do all that we can to put things right. Feedback is a word that we embrace here at Haith’s HQ as we are committed to our Service – Quality - Value – promise.
 

"Service" by Don T.

5 star all the way.

"Delivery" by Mrs S A Chetwynd

First class , ordered on line , received goods the very next day .Beat That .

Haith's Customer Service Team:

Dear Mrs Chetwynd
Many thanks for your kind words. We look forward to being of service to you again soon
Best wishes
Haith's

"Delivery" by Mrs S A Chetwynd

Placed order on line ,received the very next day ,you can't beat that . First Class ,One massive Thank-You .

Haith's Customer Service Team:

Dear Mrs Chetwynd
Many thanks for your kind words. We look forward to being of service to you again soon
Best wishes
Haith's

"Best Service" by anonymous

Having clicked on line on the wrong feeder and found out on receipt, after immediately phoning got fantastic service. Wrong item was promptly collected and right one promptly delivered. Very good customer service !

Haith's Customer Service Team:

Many thanks for your kind words. I am glad you are happy with the way your query was delt with. We look forward to being of service to you again soon
Best wishes
Haith's

"Easysoak Seed Grit" by Allan Knight

Excellent service ordered Friday delivered the following Monday

Haith's Customer Service Team:

Dear Mr Knight
Many thanks for your kind words. We look forward to being of service to you again soon
Best wishes
Haith's

"Excellent Product And Delivery But ..." by Terri

I wonder if there's an optimum way to open the white sacks without mess. Cutting seems to shred the material and I can't find a way to open via the sewn top of the sack. Also, are they recyclable or perhaps biodegradable?

Haith's Customer Service Team:

Many thanks for your review. We are pleased that you are happy with our products and delivery.

Our white bags are biodegradable and a quick video showing you how to open them by cutting the string can be found on our YouTube page: https://www.youtube.com/watch?v=D1VXIcB-NO4.

I hope this helps.

Kind regards

Haith's

"Cockatiel Mix,Parakeet Mix.Canary Mix" by Debra James

Cockatiel and parakeet foods very good well delivered canary mix was an error as I wanted lovebird mix but managed to give it to a friend who said it was good quality , despite the minor error I will be buying my aviary foods from here from now on, it was delivered quickly and direct to the house no lugging bags home
Thank you

"50/50 Budgie Seed" by Jim Braidwood

I was recommended to Haith by budgie breeder and have not been disappointed. 1st class

"Haiths Whole Hemp Seed" by anonymous

The order arrived in good time, it was delivered in a strong white sack but the brown paper sack the seed was packed in had a split along the top of about 15cms and some of the seed was in the delivery packaging.This sack must have been damaged before the item was packed for delivery.

"Very Good Service" by Wildlife Lover

My orders always arrive quickly with everything present and well packed. I love the website - it's attractive, comprehensive, and easy to use.

"Excellent" by Sue Merchant

Have just placed my first order with Haiths and found the customer service and speed of delivery excellent - thank you!

Haith's Customer Service Team:

Dear Sue.

Many thanks for your kind words. We are very pleased to know you are happy with our service and delivery.

Kind regards
Haith's

"Excellent In Everyway!" by Chrissy

Efficient yet friendly Customer Service when I rang with an enquiry prior to placing my first order online.

Super speedy delivery and purchase was left exactly where I had asked as my "safe place" . So no problem of not being at home to accept delivery of.

Secure neat packaging.

Website easy to navigate around, very clear product photo's and info description and checkout process.

Also, found it not only interesting reading on the Website the history of Haiths.....but also felt proud to be purchasing from such a reputable Company.

Well done Haiths on your years of hard work :)

Haith's Customer Service Team:

Dear Chrissy

Many thanks for your kind words. We value feedback from all our customers and we are delighted to know how pleased you are with our products, packaging, delivery and customer service.

Many thanks

Haith's

"Great Service" by Ray Jack

in all the years that I have been using Haiths, there has only been one error and that was one item wasn't put in the sack, this was remedied by a quick phone call and was delivered the next day, no quibbles or questions, the delivery times are excellent

Haith's Customer Service Team:


Many thanks for your kind words.

We are pleased you are happy with our products and service.

Kind Regards

Haith's

"Excellent Service" by Conway Hawkins

Very fast next day delivery never fails. Went wrong once when courier split a sack but it was replaced next day without a quibble

Haith's Customer Service Team:

Dear Conway,

Many thanks for your kind words.

We are pleased you are happy with our products and service.

We look forward to hearing from you again soon.

Kind regards

Haith's

Review by Jim Braidwood

Haith is a first class service. Very quick delivery. Will always use them

Haith's Customer Service Team:

Hi Jim,

Many thanks for your kind words. We are very happy that you are pleased with our service

Mnay thanks

Haith's

"Excellant Service" by Rob Welsh

Product arrived when stated

"Not Always As Soon As I Need" by Carol Anderson

Nice delivery personnel but sometimes takes longer that I need - most times okay though

Haith's Customer Service Team:

Many thanks Carol, We are pleased you are happy with our delivery service. If you have any queries regarding your deliveries please do not hesitate to contact us.
Kind regards
Haith's

"Your Service" by anonymous

Couldn't ask for more. Products always arrive on time and if anything goes missing it is quickly rectified.
Have been using Haith's for many years for this reason. Thank you

Haith's Customer Service Team:


Many thanks for your kind words.

We are pleased you are happy with our products and service.

Kind Regards

Haith's

"Quick Delivery" by anonymous

Bird feeder arrived promptly and very well packed and parcelled. Thank you.

Haith's Customer Service Team:

Many thanks for your kind words.

Kind regards

Haith's

"First Order" by Nina Benson

Wonderful service - well packed, swift (within 12 hours) delivery, all my wild birds will be delighted
with their treats. Thank you Haiths.

Haith's Customer Service Team:

Dear Nina,

Many thanks for your kind words.

We are pleased you are happy with our products and service.

We look forward to hearing from you again soon.

Kind regards

Haith's

"Bird Foods" by Joan E.Burgoyne

Having purchased tons from you over about 30 years you must be doing something right! The speed with which the holders empty indicates feathered opinion also.
ONLY PROBLEM IS SQUIRRELS

"Service" by Clive Trerise

Arrived on time as always, put where I asked in a safe dry area. Packaged securely and arrived in as Good a condition as when left supplier.

Haith's Customer Service Team:

Dear Clive,

Many thanks for your kind words.

We are pleased you are happy with our products and service.

We look forward to hearing from you again soon.

Kind regards

Haith's

Review by Another happy customer

I was introduced to Haiths some time ago and am pleased to have found them as they are the best company I have dealt with via the Internet.The birds and wild life that visit my garden soon clean up my daily 'fill up' of feeders and I am very grateful for the efficient way my orders have always been dealt with, including the packaging of the various quality seeds/peanuts and other items delivered. Well done Haiths - keep up the good standard!

Haith's Customer Service Team:

Many thanks for your kind words. We are so pleased you're happy with our Service.

Many thanks

Haith's

"Brilliant Service" by Cheryl Boothroyd

A great company - amazing array of different foods for our feathered friends, and all orders arrive very quickly.

Haith's Customer Service Team:

Many thanks for your kind words. We are pleased you're happy with our Service.

Many thanks

Haith's

"Excellent After Sales Service" by Pea

As I was about to ring for guidance on the fate of live mealworms being kept by the Mail, you rang me! Very reassuring and friendly.

Haith's Customer Service Team:

Many thanks for your kind words Pea. We are pleased you are happy with our Service.

Many thanks

Haith's

"Speed Of Service Good" by malcolm hughes

unfortunately last 2 orders have had 1 bag burst in each order.definately packed to tight.

Haith's Customer Service Team:

Dear Mr Hughes.

Please accept my apologies for the damaged parcels. Our customer services department will be in touch shortly rearding this.

Many thanks

Haith's

"Efficient Service" by Carol

In all the years I have used Haiths only once has the product been damaged. Great and fast service

Haith's Customer Service Team:

Many thanks for your kind words Carol. We are pleased you are happy with our service.

Many thanks

Haith's

"Impressive." by anonymous

Delighted with your selection, service and prompt delivery. Thank you.

"Service Very Good" by Ian Fletcher

No problems with delivery

"Good Service" by Ian fletcher

Very good as always

"Great Service" by anonymous

Exellent customer service. Very helpful and knowledgable. Order recieved promptly

Review by Melvyn Rowe

Absolute first class service. Order received within 48 hours.

Haith's Customer Service Team:

Thank you very much for your kind comment!

"Service Review" by Brenda Patmore

The service is excellent . I have been buying from you for many years and have only praise for your service.

"Service With A Smile" by Mina

Always great service from Haiths. I could hardly believe the order came so swiftly - even the courier driver was great.

"Suet Balls" by Graeme

I can't believe how popular these are, I have always used cheap fat balls and thought I'd see if these were different,these suet balls are worth every penny, even seen hedgehogs cleaning up under the feeder at night.

Haith's Customer Service Team:

Many thanks for your kind words Graeme. We are pleased you are happy with our Suet Balls.

Many thanks

Haith's

"Mealworm Delivery" by Barbara Box

These usually arrive quickly and are well packed. However if I have not ordered by Wednesday morning I sometimes have to wait until the following week to receive my order. We used to be able to order up until Friday morning and still receive them by the weekend. They are after all sent by post - not courier, and our postman is very reliable. When sending live food I do not think it right that the firm states that delivery can take up to 4 days.

Haith's Customer Service Team:

Hi thank you for your comments. We will contact you directly to see if there is anything we can do to help.

"Excellent" by Charles Corn

I have used Haiths seeds and products for many years now for my Parakeets and poultry and never had cause to fault either the standard or the efficient speedy delivery.
A thoroughly reliable company

"Red Band" by bill graham

been using red band for many years would not fish with out it highly recommended for making a clear spot to fish to and very cheap if you dont use it your missing out boilie bill

Haith's Customer Service Team:

Thanks for your comment! We're glad you're happy with our Red Band.

"Mostly Very Good" by Carol Anderson

This one took a while but well worth waiting for

"Carriage/Delivery" by Sandy Hay

Excellent service delivered within 36 hours to Highlands and Islands area. Other companies have a surcharge to cross the border. Don't go anywhere else.

Haith's Customer Service Team:

Many thanks for your kind words Sandy. We are pleased you are happy with our service.

Many thanks

Haith's

"Parrot Food Delivery" by Andrew MacDonald

Great service from the time of ordering and delivery, Delivery service is exceptionaly great

Haith's Customer Service Team:

Dear Andrew

Many thanks for your kind words

Have a lovely spring and summer

Kind regards

Haith's

"Excellant Products, Excellent Service" by Reg

I have been buying from Haiths for many years, only once did I receive a burst bag of peanuts, and without any qualms, they replaced the lost products

Haith's Customer Service Team:

Many thanks for your kind comments, have a lovely spring.

Kind regards

Haith's

"Service" by Steve Cheetham

Superb service from Haiths once again, less than 48 to deliver from ordering, baits fresh as a daisy, can't ask for anything else.

Haith's Customer Service Team:

Dear Steve

Many thanks for your kind words. We are pleased you are happy with our service and products

Kind regards

Haith's

"Best Online Bird Food Supplier" by Emu

Haiths are far better than other online bird food suppliers Ive used. Delivery very quick and well packed and products good and well priced.

Haith's Customer Service Team:

Many thanks for your kind words.

Have a lovely spring!

Review by stuart brooks

Top notch service,ordered product at 2 in the afternoon & it was with me the following morning.
Excellent.

Haith's Customer Service Team:

Dear Stuart,

Many thanks for your kind words.

We are pleased you are happy with our products and service.

We look forward to hearing from you again soon.

Kind regards

Haith's

"Service Is Always Good And Staff Very Friendly" by Mrs P Downing

Please don't change what you do, Haith's. My birds are always happy with your food and I find the service exceptional.

Haith's Customer Service Team:

Thank you. Have a lovely spring.

"Fast Delivery" by anonymous

My order came next day. Thank you.

Haith's Customer Service Team:

You're welcome.