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Service Reviews

At Haith’s, we take great pride in ensuring our customers' satisfaction and are constantly looking for ways to improve our customer service rating. Our friendly and enthusiastic Service Team are on hand to help you achieve the maximum enjoyment out of using Haith’s goods whilst at the same time supporting nature conservation across the globe.

Score for Customer SatisfactionEvery customer is important to us, whether you’ve ordered from us for the first time or has grown up with Haith’s over the years – we wouldn’t be here without you. If you choose to pick up the phone, send in an email or chat to us online we will make sure that we respond promptly and professionally.  We regularly update our Facebook page and Twitter account and we encourage you to look out for our advice and suggestions – we’re not bad at writing blogs too.

With a combined total of 95 years of service at Haith’s, you can trust that our Customer Service Team know all that there is to know about our award-winning SuperClean bird seed as well as the other fantastic products we provide. Our aim is to deliver service that’s memorable for all of the right reasons but we also understand that from time to time thing’s don’t always go to plan. On such rare occasions, you can rest assured that we do all that we can to put things right. Feedback is a word that we embrace here at Haith’s HQ as we are committed to our Service – Quality - Value – promise.

"Service" by Viv Seymour

Amazing speed of delivery. It almost seems that the items have been sent before I order! Full marks.

Haith's Customer Service Team:

Thank you for review on our service, it means a lot to us to ensure that our customers receive a good service.
All the best,

"Excellent Service" by Gary Jermy

I am very pleased to buy my seeds and rearing food from Haiths. So easy to order. Everything is packed well and very clean. Very fast delivery and great quality products. Good value. No need to look anywhere else. I shall continue to buy from Haiths.

Haith's Customer Service Team:

Dear Gary,
Thank you for the kind comments on our service, it means a lot to us to ensure that we provide a good service to all our customers.
All the best,

"Good Job" by Richard Hannaford

Very very very happy birds

Haith's Customer Service Team:

Thank you for your comments we greatly appreciate the feedback you have provided.
All the best,

"First Class" by Ian fletcher

Always first class

"Delivery" by anonymous

Even when a product is out of stock when ordering this is quickly facilitated. Everything is speedily delivered.

"Great Service" by julie mallalieu

I have two canaries two lovebirds two finches and four budgies(up to now) The products I have purchased from Haiths have proved perfect for my pets.The delivery of the products is second to none

"Excellent Service" by Beryl Wolstenholme

Extremely quick delivery, a really good service.

Haith's Customer Service Team:

Dear Beryl,
Thank you for your kind review, it is important to us to provide the best possible service we can to our customers.
All the best,

"Pleasant, Helpful Staff. Prompt Delivery Of Orders." by Liz

Fast delivery,quality looking, fresh smelling, seeds and nuts. The birds certainly scoff everything anyway!
Very pleasant and helpful both on the phone and the Live Chat

Haith's Customer Service Team:

Dear Liz,
Many thanks for your kind comments, it is very important to us that we help our customers with all enquiries. We're always more than happy to help with any situation.
All the best Haith's

"The Best Around" by anonymous

Much better than cheaper alternatives. Easy to open and put into suet holder and the birds love them so there is never a scrap left.

Haith's Customer Service Team:

Many thanks for your kind comments.
Best wishes,

"Excellent Service" by Philippa S

My order arrived really quickly and well packaged. There was a small part of one of the bird feeders missing, but I sent an email and I received the parts the next day! Thank you, excellent service, will definitely order again.

"Service Is Excellent !!" by emilu

After-sales service is quick and easy.
I am very satisfied.

Haith's Customer Service Team:

Hello Emilu,
Many thanks for your feedback, it is great to hear that you received in good condition.
Best wishes Haith's

"Parrot Fruit And Nut" by Andrew MacDonald

The service is great usually i receive my order within two to three days, the only thing i would pick up on, is not putting the outer sack on the paper bag, The last order i received didn't have the outer sack, lucky it was not raining.

Haith's Customer Service Team:

Dear Andrew,
Thank you for the feedback, we greatly appreciate it. Your comments will be taken into consideration.
Best wishes Haith's

"Excellent Service" by Bob Rouse

I have used to bread budgies, canaries and lovebirds and used only Haiths products for a number of years. It's nice to be able to say that in this day and age something has actually improved over time!
The quality of the products is excellent, the packaging strong and robust and the delivery fast.
Staff are both knowledgeable and helpful.
Fantastic service all round! Well done Haiths.

Haith's Customer Service Team:

Dear Bob,
Many thanks for your feedback on our service, we take all feedback into consideration.
Best wishes,

"Super Service" by Alex Maclean

Just different class

Haith's Customer Service Team:

Dear Alex,
Many thanks for your kind service review, we aim to provide the best service that we can to all our customers.
Kind regards, Haith's

"Excellent............" by ROBERT MORTIMORE

Not only the best seed merchant going but the quickest service as well...Well done to the whole team at Haiths ................

Haith's Customer Service Team:

Hello Robert Mortimore,
Everyone at Haith's thanks you for your kind words, it is our aim to provide excellent service to our customers.
Best wishes, Haith's

"Fab Service" by pauline penhaligon

I am always pleased with the service from HAITHS have been using them for a while , never dis apointed with the quality of seed. Would recommend and will keep on using them ..Many thanks

Haith's Customer Service Team:

Hello Pauline,
Many thanks for the kind words, it is very important to us to ensure that the seed is of a high quality.

"Amazing" by anonymous

Can I just say how amazing your customer service is – my last two deliveries have been on my doorstep (in Oxford) within 18 hours of my placing the order - thank you

"Service" by W willis

Your service is second to none will use you
In the future.

"Invaluable Help" by David Bown

I have just started breeding Lovebirds and phoned to ask which was the best food.I won't detail it all but the help was invaluable they covered everything I was worried about and put my mind at ease . They also said to ring anytime I was stuck .
Nice people .great service. Fast delivery

Haith's Customer Service Team:

Hi Dave

Many thanks for your kind words. We are pleased that we was able to help you out and put your mind at rest. We look forward to hearing from you again soon.
Best wishes

Review by anonymous

Arrived next day and the birds loveit

"Long Standing Customer" by Margaret Brown

This is the first time I have ordered from you on line, but I (and my late husband) have regularly put in a similar large order by phone for at least 20 years. The products are all first class and the service is friendly, helpful and efficient.

"Budgie Tonic" by anonymous

Your customer service is excellent I had a problem and it was soon put right and the damaged parcel collected.

Review by Malcolm

All the stars service second to none

"The Best Of The Best!" by Bob Rouse

I recently ordered Tonic Seed, Cuttlefish Bone, Millet and a Salad Rack for my budgerigar.
I just wanted to say that ALL the products were some of the best I've seen. The packaging and delivery was excellent and the service first class.
The budgie loves the stuff also so it must be good!
Thank you Haithes!

"Great Service." by Gillian Bloor

Excellent service thank you.

"Prompt Delivery" by Jennifer Luxford

All of my order arrived promptly and safely. The swan and duck food was particularly appreciated, and the birds like all of the products, especially the live mealworms.

"Service As It Should Be!" by Nicola Goddard

Good web site easy to order and pay.
Items arrived promptly and very well packaged.
Would use again and recommend highly.

"Very Good Products And Very Good Information" by Suzanne Smith

All products I had have been first class and would not hesitate to use them again and recommend them to fellow anglers

"Your Service Is Second To None" by PETER LOCKLEY

I have been a customer of Haiths for over 50 years 1st as an aviary keeper for 40 years, and now a feeder of wild birds, the seed is always clean, and the service is excellent, I have never had reason to complain !!!

Haith's Customer Service Team:

Dear Peter
Many thanks for your kind review. We are please you are happy with our products and service and we look forward to hearing from you again soon
Many thanks
Best wishes

"Service Review" by anonymous

You’ve been supplying bird food for us for many years and there has never been a problem.
I’m the one who has made mistakes with our order at times!

"Excellent Service" by anonymous

Your service, as always was excellent. Delivery was as quick as promised and all items were well packed and labelled. The only issue is the captcha when trying to send a review.

"Absolutely Fantastic! Top Class" by anonymous

Ordered lots of stuff for my Budgies, from food, to cleaning products. Everything a great price and top condition. Loved everything and prices fantastic. This is where I will buy from in future

Review by IAB

Efficient ordering with rapid delivery

"Excellent" by anonymous

Really quick considering it was just before Christmas & well packaged too.

Review by Richard


Haith's Customer Service Team:

Hi Richard
Many thanks for your kind review. We are pleased you are happy with our service and we look forward to being of assistance to you again in the future.
Best wishes

"Excellent" by anonymous

Have always used Haiths.
They are an excellent firm offering good quality equipment and a wide range of bird foods.

"Top Of The Pops" by Phil

Been using Haiths now for years - always good service with products delivered on a timely basis in line with my instructions. Can not fault it.

Haith's Customer Service Team:

Hi Phil
Many thanks for your kind words.
We look forward to hearing from you again soon.
Best wishes

"Delivery" by anonymous

Delivery times very good well packed

"Great Service" by anonymous

Great service, easy to use website and the items ordered arrived quickly and safely.

"Service" by Fred J Pearce


"Excellent Service" by anonymous

First class service won't get my seed anywhere else.

"Very Quick" by Margaret

As always very quick delivery and well packed

"Always On Time" by Peter Humphreys

Really good service, have never had a wrong delivery and always when stated.

Haith's Customer Service Team:

Hi Peter
Many thanks for your kind review. We are really happy that you are pleased with our service and delivery and we look forward to hearing from you again soon.
Best wishes

Review by Kay Butler

My experience with Haith's has only been positive,and the products are well packaged and the seed etc seems top quality,I have a small aviary with eight birds that I adopted from Rspca, they've had a bad start so now I like to give them the best,which I am confident is Haith's.

Haith's Customer Service Team:

Many thanks for your kind words Kay.
We are pleased you are happy with our service and we look forward to receiving your next order.
Best wishes

"5 Star Service" by ian

5 star service as always

"First Class" by ian

First class service as always

"Haiths Service To Customers" by Janet Fernandes

I could not do without Haiths. The choice of seeds plus the service is outstanding. Speedy delivery and if you have a query there is always someone to help.

"Clean And Fresh." by Barbara

Like other reviews my budgies would not eat the new trill, so have been very impressed with Haith's budgie seed and how quick it is delivered.

"First Class" by Jane waite

Haiths is always my choice of feed and products. The quality is excellent and the choice of amounts mean you can pick what suits you best. The delivery is also excellent, quick delivery by very pleasant, helpful drivers.