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Service Reviews

At Haith’s, we take great pride in ensuring our customers' satisfaction and are constantly looking for ways to improve our customer service rating. Our friendly and enthusiastic Service Team are on hand to help you achieve the maximum enjoyment out of using Haith’s goods whilst at the same time supporting nature conservation across the globe.

Score for Customer SatisfactionEvery customer is important to us, whether you’ve ordered from us for the first time or has grown up with Haith’s over the years – we wouldn’t be here without you. If you choose to pick up the phone, send in an email or chat to us online we will make sure that we respond promptly and professionally.  We regularly update our Facebook page and Twitter account and we encourage you to look out for our advice and suggestions – we’re not bad at writing blogs too.

With a combined total of 95 years of service at Haith’s, you can trust that our Customer Service Team know all that there is to know about our award-winning SuperClean bird seed as well as the other fantastic products we provide. Our aim is to deliver service that’s memorable for all of the right reasons but we also understand that from time to time thing’s don’t always go to plan. On such rare occasions, you can rest assured that we do all that we can to put things right. Feedback is a word that we embrace here at Haith’s HQ as we are committed to our Service – Quality - Value – promise.
 

"Long Standing Customer" by Margaret Brown

This is the first time I have ordered from you on line, but I (and my late husband) have regularly put in a similar large order by phone for at least 20 years. The products are all first class and the service is friendly, helpful and efficient.

"Budgie Tonic" by anonymous

Your customer service is excellent I had a problem and it was soon put right and the damaged parcel collected.

Review by Malcolm

All the stars service second to none

"The Best Of The Best!" by Bob Rouse

I recently ordered Tonic Seed, Cuttlefish Bone, Millet and a Salad Rack for my budgerigar.
I just wanted to say that ALL the products were some of the best I've seen. The packaging and delivery was excellent and the service first class.
The budgie loves the stuff also so it must be good!
Thank you Haithes!

"Great Service." by Gillian Bloor

Excellent service thank you.

"Prompt Delivery" by Jennifer Luxford

All of my order arrived promptly and safely. The swan and duck food was particularly appreciated, and the birds like all of the products, especially the live mealworms.

"Service As It Should Be!" by Nicola Goddard

Good web site easy to order and pay.
Items arrived promptly and very well packaged.
Would use again and recommend highly.

"Very Good Products And Very Good Information" by Suzanne Smith

All products I had have been first class and would not hesitate to use them again and recommend them to fellow anglers

"Your Service Is Second To None" by PETER LOCKLEY

I have been a customer of Haiths for over 50 years 1st as an aviary keeper for 40 years, and now a feeder of wild birds, the seed is always clean, and the service is excellent, I have never had reason to complain !!!

Haith's Customer Service Team:

Dear Peter
Many thanks for your kind review. We are please you are happy with our products and service and we look forward to hearing from you again soon
Many thanks
Best wishes
Haith's

"Service Review" by anonymous

You’ve been supplying bird food for us for many years and there has never been a problem.
I’m the one who has made mistakes with our order at times!

"Excellent Service" by anonymous

Your service, as always was excellent. Delivery was as quick as promised and all items were well packed and labelled. The only issue is the captcha when trying to send a review.

"Absolutely Fantastic! Top Class" by anonymous

Ordered lots of stuff for my Budgies, from food, to cleaning products. Everything a great price and top condition. Loved everything and prices fantastic. This is where I will buy from in future

Review by IAB

Efficient ordering with rapid delivery

"Excellent" by anonymous

Really quick considering it was just before Christmas & well packaged too.

Review by Richard

FIRST CLASS SERVICE

Haith's Customer Service Team:

Hi Richard
Many thanks for your kind review. We are pleased you are happy with our service and we look forward to being of assistance to you again in the future.
Best wishes
Haith's

"Excellent" by anonymous

Have always used Haiths.
They are an excellent firm offering good quality equipment and a wide range of bird foods.

"Top Of The Pops" by Phil

Been using Haiths now for years - always good service with products delivered on a timely basis in line with my instructions. Can not fault it.

Haith's Customer Service Team:

Hi Phil
Many thanks for your kind words.
We look forward to hearing from you again soon.
Best wishes
Haith's

"Delivery" by anonymous

Delivery times very good well packed

"Great Service" by anonymous

Great service, easy to use website and the items ordered arrived quickly and safely.

"Service" by Fred J Pearce

A1.

"Excellent Service" by anonymous

First class service won't get my seed anywhere else.

"Very Quick" by Margaret

As always very quick delivery and well packed

"Always On Time" by Peter Humphreys

Really good service, have never had a wrong delivery and always when stated.

Haith's Customer Service Team:

Hi Peter
Many thanks for your kind review. We are really happy that you are pleased with our service and delivery and we look forward to hearing from you again soon.
Best wishes
Haith's

Review by Kay Butler

My experience with Haith's has only been positive,and the products are well packaged and the seed etc seems top quality,I have a small aviary with eight birds that I adopted from Rspca, they've had a bad start so now I like to give them the best,which I am confident is Haith's.

Haith's Customer Service Team:

Many thanks for your kind words Kay.
We are pleased you are happy with our service and we look forward to receiving your next order.
Best wishes
Haith's

"5 Star Service" by ian

5 star service as always

"First Class" by ian

First class service as always

"Haiths Service To Customers" by Janet Fernandes

I could not do without Haiths. The choice of seeds plus the service is outstanding. Speedy delivery and if you have a query there is always someone to help.

"Clean And Fresh." by Barbara

Like other reviews my budgies would not eat the new trill, so have been very impressed with Haith's budgie seed and how quick it is delivered.

"First Class" by Jane waite

Haiths is always my choice of feed and products. The quality is excellent and the choice of amounts mean you can pick what suits you best. The delivery is also excellent, quick delivery by very pleasant, helpful drivers.

"Delivery" by P. Varney

The best delivery service I have ever used.never been let down.

"Very Fast Delivery Recomend" by anonymous

brilliant service fast delivery will use again

"Excellent" by bill

very quick delivery and staff very helpful

"Fantastic Service" by ian fletcher

Fantastic service as always

"Delivery" by anonymous

Perfect ordered Monday delivered Tuesday. Excellent service. Thank you

"You Can Get Cheaper But You Can'T Get Better Service" by LG

Have been using Haiths for many years now to deliver large quantities of bird seed. I occasionally try other online providers who offer cheaper prices but come back time after time as both the quality of the product and the excellent delivery service is worth the extra money

Haith's Customer Service Team:

Many thanks for your kind words.
We are pleased you are happy with our service and quality of our products.
We look forward to receiving your next order.
Best wishes
Haith's

"Great" by anonymous

Brilliant 5star service keep it up and you will ensure a bright and long term future

"Mr Robin To Fussy" by Valerie J Jones

I bought this last winter for a change, but unfortunately my robins plus other birds like golden chorus better voted with their feet. It was only the collared doves and magpies that enjoyed it
so going back to golden chorus.

"Good To Get A Follow-Up Call" by Barry Coleman

Delivery was fine in all respects. It was a nice surprise to get a follow up call from Haiths to check that everything was OK. Very unusual and very encouraging for my first order.

"Excellent" by G Davies

I have never been disappointed by your service. Your staff are always very helpful and explain things well.
Deliveries arrive promptly and always securely packed. Thank you.

Review by Tracey

Excellent service and great quality food

"Very Good" by Valerie

This feeder really frustrated our squirrel. Great fun watching him try to feed and the port holes disappearing on him/her. Thought he had it worked out when he found he could hang on to the water dish attached ti the bird table, soon gave up as he could not have a good feed from that weird angle. So, the birds and I are very happy, but we do have some very frustrated squirrels! The only negative comment which I found very frustrating was getting into the feeder to get the instructions out. Took a while to figure the two studs on the lid were not to hold the lid to the feeder but were push buttons to release it. I found that very frustrating, maybe a clue on the label might help. Mind you, someone else would probably work that one out. Anyway, the feeder is good and solid, and yes squirrel free, but great fun watching them have a go.

Review by Leonard Nunn

Your service together with your staff at the end of the phone when ordering from your Company is outstanding.
I have been buying seeds from you for over 30 years.
Thank you.

Haith's Customer Service Team:

Dear Leonard

Many thanks for your kind words. We are please that you are happy with our service.
We look forward to hearing from you again soon.
Kind regards
Haith's

"Delivery" by Richard

Very quick delivery
It is over priced I remember it as a kid but it's good stuff

Haith's Customer Service Team:

Dear Richard
Many thanks for you honest feedback. We do pride ourselves in the quality of our SuperClean bird foods.
We look forward to hearing from you again soon.
Many thanks
Kind regards
Haith's

"Service" by Melvyn Rowe

I would like to thank Haiths for first class service. My order was placed late on a Tuesday afternoon and received at noon on the Thursday. I could not ask for any better service than that. The Easisoak that I ordered is also a first class product. Thank you Haiths you have now got yourself another regular customer.

Review by anonymous

I order my seed on line.
The seed is usually delivered within 48 hours.
Sometimes the internal bags of seed are split on arrival due to rough handling by the delivery service.
Seed is very clean and I certainly have not found any dust to complain about.

"Perfect" by Alex Maclean

Couldn't be more happier, perfect package with quick delivery, as always

Many thanks

"Great Service" by Mrs M L Robinson

Quick and efficient service. Item arrived on time and well packed

"Service" by Dave southworth

Top products..top service..top staff..

Haith's Customer Service Team:

Hello Dave

Many thanks for your kind comments. We are pleased you are happy with our products and service.

Kind regards
Haith's

"Excellent Service and Products" by anonymous

Suet puds are great quality and my birds love them. Delivery and service excellent.

"Brilliant Service" by Heather Morris

Quick delivery and well package arrived when Saud it would. Good seed and excellent quality, will be using haiths again. Great variety of seeds and mixes.