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Service Reviews
At Haith’s, we take great pride in ensuring our customers' satisfaction and are constantly looking for ways to improve our customer service rating. Our friendly and enthusiastic Service Team are on hand to help you achieve the maximum enjoyment out of using Haith’s goods whilst at the same time supporting nature conservation across the globe.
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Every customer is important to us, whether you’ve ordered from us for the first time or has grown up with Haith’s over the years – we wouldn’t be here without you. If you choose to pick up the phone, send in an email or chat to us online we will make sure that we respond promptly and professionally. We regularly update our Facebook page and Twitter account and we encourage you to look out for our advice and suggestions – we’re not bad at writing blogs too.
With a combined total of 95 years of service at Haith’s, you can trust that our Customer Service Team know all that there is to know about our award-winning SuperClean bird seed as well as the other fantastic products we provide. Our aim is to deliver service that’s memorable for all of the right reasons but we also understand that from time to time thing’s don’t always go to plan. On such rare occasions, you can rest assured that we do all that we can to put things right. Feedback is a word that we embrace here at Haith’s HQ as we are committed to our Service – Quality - Value – promise.
The despatch and delivery are the best I have ever known. Always on time and the price is very good too.
Orders always arrive when they should and is an excellent price too.
Arrived promptly and securely packed.
Haith's Customer Service Team:
Many thanks for your kind comments.
We look forward to hearing from you again soon.
Many thanks
Haith's
Sent off for a canary egg food by mistake. Customer services dealt with my mistake promptly. And sorted out my correct order
Sent off for a canary egg food by mistake. Customer services dealt with my mistake promptly. And sorted out my correct order
Great company great service order early in day comes to house really quick .Packaging is good as well no spills or ripped bags Also they have been there all through Covid .
Review by John Charles Appleby
Fast reliable service with a no quibble response to problems. Had one problem with burst seed bags where the product was replaced without question.
Good customer service from which others could learn.
Without question your service is superb. From the packaging to he delivery.
On each occasion I have placed an order it has arrived in good condition and much quicker than I had expected, can't ask for more!
Never cease to be amazed at how quickly the seed is delivered - often next day - and free delivery is very much appreciated. I live in Aberdeenshire and delivery of goods from other companies is often slower than promised and carries a ridiculous surcharge. The seed, fat balls and peanuts are of excellent quality. Highly recommended.
You can always trust Haiths to provide quality products at a sensible price.
They are too tempting for the birds! Have currently got a female blackbird and juvenile robin feeding off my hand!
It is a pleasure to find the bird foods I need on Haiths website. The buying process is easy and the delivery is fast and the product well packed. I highly recommend buying from Haiths.
I ordered peanuts and feeder seed. Peanuts came quickly but no bird seed. An email to you was answered promptly. Delayed package damaged in transit so I was sent a replacement plus the damaged goods which still contained more than half of the item. My kind neighbours now have some feeder seed too! Thanks
split seed bag and lost seed haithes replaced with a new bag of seed. with no problem.absolutely brilliant service
Review by Maureen Young
Excellent service as usual, even a phone call to apologise for the delay and advising of likely delivery date.
BUT, intriguingly, the cardboard boxes for the fat balls in the same bags as the Sunflower Hearts were saturated! Fortunately the fat balls were in plastic bags and the Sunflower Heart bags only slightly damp. One of the outer white bags was torn but the other one intact. Very strange...
The nuts attract all the birds and also red Squirrels
Would just like to say thank to Clair for help with order this morning
Haith's Customer Service Team:
Dear Mrs Cave
You are most welcome. Thank you for your kind words.
If I can help you with anything else please do not hesitate to contact me.
Best wishes
Clair
If there had been 6 stars I would have chosen that.
I really think your service is great: speedy and efficient. When there have been items out of stock you offer a sensible alternative of equal price or less and my birds clear the lot!
My birds love this mixture which has kept them healthy for several years now. Unfortunately the last 20kg sack split while being delivered by the couriers, but Haiths replaced it immediately, and the replacement sack arrived the next day. Brilliant service. Thank you.
Excellent quality Loved by all my garden birds.
Service was excellent came within a few days of placing my order even in these difficult times of lockdown
Great service. I have been buying my bird food from haiths for a few years now Wouldn’t go anywhere else now the birds love all the food Never any waste which i used to get from other food. Just had a phone call from haith to say that the ingredients might take a little while but would be with me soon and it was thank you
Ordered on 9th April 2020. Inspite of Lockdown and Easter Bank holiday received my order, very well packed on 17th April 2020. So glad I've started ordering from you.
I was so pleased to receive my order from Haiths on the very next day. It was very quick indeed.
As always our order arrived very speedily and the product supplied continues to keep our wild birds contented and well fed. They must like it they keep coming back every day! Thank you
thank you Haiths for all your budgie seed. It is so fresh and clean. My budgie loves it. I ordered early due to covid 19 and you sent my order faster than I had expected. Thank you for continuing selling and I wish you all well. My budgie means everything to me and I will continue future purchases. Best wishes and budgie cuddles from Kate and (Buddy budgie)
I place an order on Monday of this week and expected to wait a while due to the current Coronavirus restrictions - but no - my order was on the doorstep on Wednesday - you are amazing - thank you
A great service in unprecedented times, all happy here
Excellent service , easy to use web site, good telephone ordering and backup and the orders are dispatched quickly.
I also appreciate the email notification of dispatch etc. Plus offers of support when people are isolated.
I have been ordering birdseed, mainly Sunflower hearts from Haiths for a number of years . Ordering is easy either by email or phone, it is nice to speak to one of their staff. The drivers will leave my order in a designated place if I'm not at home when they deliver. I would recommend Haiths . Keith.
Any items ordered are delivered the next day and the seeds are always in excellent condition. Trying to keep the squirrels off is the main problem
This in my view is the best on the market.Worth every penny.
Haith's Customer Service Team:
Hello Alan,
Thank you for your comments on our Budgie Tonic Seed, we greatly appreciate it. It is fantastic news to hear that the Budgie Tonic is working well for you.
All the best,
Haith's
Good service again but delivery instructions covered by sticky label, so had to collect at post office
Always so helpful and pleasant if we use the phone.
Delivery is 1st class!!
The service and delivery is excellent I have never been let down.
I've used Haith's off and on for many years from when I used to keep foreign finches etc. Now I only buy for the wild garden birds. Same reliable service across the years only this order was delivered FOC on delivery next day after ordering, cant better that.
Haith's Customer Service Team:
Hello Terry,
Many thanks for your feedback on our service, it helps us greatly.
All the best,
Haith's
Delivery is second to none. I am extremely impressed with the service
Very good quality very good service thank you very much this is my main supplier has been for many many years I would recommend them to anybody
Haith's Customer Service Team:
Hello Richard,
Many thanks for your feedback we greatly appreciate it as it helps us improve.
All the best,
Haith's
My birds absolutely love 50/50 lots of squawking when one wants to dominate food container. Very entertaining
First class service.
I am very happy.
Very helpful friendly people with very fast delivery and a courtesy call to make sure I got my order as the courier had left it in a safe place,ill definitely recommend this company.
SUDDENLY Man who puts food out for me as I use a wheelchair ''that's the last of your peanuts''. ME -panic as sparrows, blue tit, great tit, starlings, oh more than I can think of LOVE the nut feeders.! I ordered peanut pieces and LOTS of fat balls, I feed both of these all year round and balls were on offer so I ordered a huge amount, they are a fave of robins and I have 2 or 3 babies as well as adults. Order placed I expected delivery in a week or ten days.. but NO….. The NEXT DAY-lunchtime- and a Saturday too! HAPPY birds and happy mum. THANK YOU
Haith's Customer Service Team:
Hello Mandy,
Many thanks for your comments and feedback on our service.
All the best,
Haith's
Haith's service and the delivery driver who brings my orders are second to none.
very pleased with how haiths call you to see if you have recieved the order very friendly
Haith's Customer Service Team:
Hello,
Thank you for your feedback, we greatly appreciate the feedback you have provided.
All the best,
Haith's
I stupidly ordered the same product twice. On contacting Customer Service was told that a return bag would be sent. On arrival repacked product, telephoned Haiths, Bag collected within 90 mins. WHAT SERVICE !
Haith's Customer Service Team:
Hello,
Thank you for your feedback on our service.
All the best,
Haith's
The service from Haith's is great, the delivery service is fantastic.
I have been a customer of Haiths for a lot of years.
They have an efficient delivery service, often within 24 hours. They deliver straight to the door
and the company of drivers are always helpful and polite. When contacting customer service on the phone their staff are very helpful, polite and give a good response.
Benn shopping on-line with Haiths for years now. The service is always reliable and quick. No tempted to change to another supplier as Haiths is the best.
Couldn’t be happier with the service I have had.
I am pleased to have been recommended to Haith's and will now be doing all my ordering from you.
Thank you.....Ann
Haith's Customer Service Team:
Hello,
Thank you for your feedback on our service, it is important to us to ensure that we provide the best service to our customers.
All the best,
Haith's
Amazing service so fast the delivery was awesome and the driver was great.
Haith's Customer Service Team:
Hello Heidi,
Thank you for your feedback, we greatly appreciate it. It is important to us that we provide a great service.
All the best,
Haith's
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