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Service Reviews

At Haith’s, we take great pride in ensuring our customers' satisfaction and are constantly looking for ways to improve our customer service rating. Our friendly and enthusiastic Service Team are on hand to help you achieve the maximum enjoyment out of using Haith’s goods whilst at the same time supporting nature conservation across the globe.

Score for Customer SatisfactionEvery customer is important to us, whether you’ve ordered from us for the first time or has grown up with Haith’s over the years – we wouldn’t be here without you. If you choose to pick up the phone, send in an email or chat to us online we will make sure that we respond promptly and professionally.  We regularly update our Facebook page and Twitter account and we encourage you to look out for our advice and suggestions – we’re not bad at writing blogs too.

With a combined total of 95 years of service at Haith’s, you can trust that our Customer Service Team know all that there is to know about our award-winning SuperClean bird seed as well as the other fantastic products we provide. Our aim is to deliver service that’s memorable for all of the right reasons but we also understand that from time to time thing’s don’t always go to plan. On such rare occasions, you can rest assured that we do all that we can to put things right. Feedback is a word that we embrace here at Haith’s HQ as we are committed to our Service – Quality - Value – promise.

"Arrived Safely & Quickly" by Sharon (Natalie) Griffin

Quick despatch & items were well packaged - no mess from the fat balls.

"Great Service" by DAVID CHAPMAN

I always order my Wild bird seed from Haiths. Their prices are very reasonable and their delivery times are very quick.

"Millet Sprays" by Tina Pleissner

Lovely quality golden bright millet sprays

Review by Lucy Berry

Always order from Haiths. Delivery always before time. Quality of seed is very clean. My budgies absolutely enjoy the seed very much. Thank you

"Excellent" by Jean

Delivery was prompt and followed by a phone call to ensure I had received my order. Excellent products and service

"Great Product, But Delivery Lets It Down" by Jenny Buels

I buy black sunflower seeds and Husk-Free seed mixes and they are fantastic quality, better than anything I can but anywhere else. BUT the delivery service from Fed-Ex leaves a lot to be desired with parcels arriving late or damaged - or both! - almost every time. Staff are always really helpful when there's a problem but it would be better not to have the problems in the first place.

"Outstanding Service" by Pam Penfold

I have been a customer of Haiths for many years.
I have always found everyone most helpful. The company delivers promptly and the goods are always of the highest quality. I wish all companies would aspire to the standard of service I have experienced.

"Best Of The Best." by Bill Bryce

50 years ago, my uncle Alan Bell said you were the best.and 50 years later, you are still the best!!

"So Very Good" by Carole Thomas

The despatch and delivery are the best I have ever known. Always on time and the price is very good too.

"Excelllent" by Carole Thomas

Orders always arrive when they should and is an excellent price too.

"As Always Excellent Service." by Harry Wilson

Arrived promptly and securely packed.

Haith's Customer Service Team:

Many thanks for your kind comments.
We look forward to hearing from you again soon.
Many thanks

"Customer Enquiry" by anonymous

Sent off for a canary egg food by mistake. Customer services dealt with my mistake promptly. And sorted out my correct order

"Customer Enquiry" by anonymous

Sent off for a canary egg food by mistake. Customer services dealt with my mistake promptly. And sorted out my correct order

"Delivery" by anonymous

Great company great service order early in day comes to house really quick .Packaging is good as well no spills or ripped bags Also they have been there all through Covid .

Review by John Charles Appleby

Fast reliable service with a no quibble response to problems. Had one problem with burst seed bags where the product was replaced without question.
Good customer service from which others could learn.

"Service." by William Graeme-Coutts

Without question your service is superb. From the packaging to he delivery.

"Super Service." by Jeremy Harwood

On each occasion I have placed an order it has arrived in good condition and much quicker than I had expected, can't ask for more!

"Reliable, Fast Delivery" by Mary Murray

Never cease to be amazed at how quickly the seed is delivered - often next day - and free delivery is very much appreciated. I live in Aberdeenshire and delivery of goods from other companies is often slower than promised and carries a ridiculous surcharge. The seed, fat balls and peanuts are of excellent quality. Highly recommended.

"Old Fashioned Service" by Mike Emms

You can always trust Haiths to provide quality products at a sensible price.

"Perfect As Always." by Stephen Daulby

They are too tempting for the birds! Have currently got a female blackbird and juvenile robin feeding off my hand!

"Haiths Good Service" by Alan Brackley

It is a pleasure to find the bird foods I need on Haiths website. The buying process is easy and the delivery is fast and the product well packed. I highly recommend buying from Haiths.

"Excellent Service" by S Poole

I ordered peanuts and feeder seed. Peanuts came quickly but no bird seed. An email to you was answered promptly. Delayed package damaged in transit so I was sent a replacement plus the damaged goods which still contained more than half of the item. My kind neighbours now have some feeder seed too! Thanks

"Excellent" by robert honey

split seed bag and lost seed haithes replaced with a new bag of seed. with no problem.absolutely brilliant service

Review by Maureen Young

Excellent service as usual, even a phone call to apologise for the delay and advising of likely delivery date.

BUT, intriguingly, the cardboard boxes for the fat balls in the same bags as the Sunflower Hearts were saturated! Fortunately the fat balls were in plastic bags and the Sunflower Heart bags only slightly damp. One of the outer white bags was torn but the other one intact. Very strange...

"Clean Good Quality Nuts" by Janet

The nuts attract all the birds and also red Squirrels

"Order" by anonymous

Would just like to say thank to Clair for help with order this morning

Haith's Customer Service Team:

Dear Mrs Cave
You are most welcome. Thank you for your kind words.
If I can help you with anything else please do not hesitate to contact me.
Best wishes

"Service" by Gill P

If there had been 6 stars I would have chosen that.
I really think your service is great: speedy and efficient. When there have been items out of stock you offer a sensible alternative of equal price or less and my birds clear the lot!

"First Class Service And Products" by PETER NICHOLSON

My birds love this mixture which has kept them healthy for several years now. Unfortunately the last 20kg sack split while being delivered by the couriers, but Haiths replaced it immediately, and the replacement sack arrived the next day. Brilliant service. Thank you.

"Sunflower Hearts" by anonymous

Excellent quality Loved by all my garden birds.
Service was excellent came within a few days of placing my order even in these difficult times of lockdown

"Great Service" by D Mack

Great service. I have been buying my bird food from haiths for a few years now Wouldn’t go anywhere else now the birds love all the food Never any waste which i used to get from other food. Just had a phone call from haith to say that the ingredients might take a little while but would be with me soon and it was thank you

"Thank You Haiths" by Lisa, Tottenham

Ordered on 9th April 2020. Inspite of Lockdown and Easter Bank holiday received my order, very well packed on 17th April 2020. So glad I've started ordering from you.

"Quick Delivery" by Jessica Ruggles

I was so pleased to receive my order from Haiths on the very next day. It was very quick indeed.

"Excellent Service" by Vivien Dance

As always our order arrived very speedily and the product supplied continues to keep our wild birds contented and well fed. They must like it they keep coming back every day! Thank you

"Haiths Budgie Seed" by kate robbins

thank you Haiths for all your budgie seed. It is so fresh and clean. My budgie loves it. I ordered early due to covid 19 and you sent my order faster than I had expected. Thank you for continuing selling and I wish you all well. My budgie means everything to me and I will continue future purchases. Best wishes and budgie cuddles from Kate and (Buddy budgie)

"Wonderful Service" by anonymous

I place an order on Monday of this week and expected to wait a while due to the current Coronavirus restrictions - but no - my order was on the doorstep on Wednesday - you are amazing - thank you

"Great Service" by Steve

A great service in unprecedented times, all happy here

"First Class" by Janet

Excellent service , easy to use web site, good telephone ordering and backup and the orders are dispatched quickly.
I also appreciate the email notification of dispatch etc. Plus offers of support when people are isolated.

"Haiths" by Keith Wright

I have been ordering birdseed, mainly Sunflower hearts from Haiths for a number of years . Ordering is easy either by email or phone, it is nice to speak to one of their staff. The drivers will leave my order in a designated place if I'm not at home when they deliver. I would recommend Haiths . Keith.

"Excellent Service" by Bridgett A Patrick

Any items ordered are delivered the next day and the seeds are always in excellent condition. Trying to keep the squirrels off is the main problem

"Budgie Tonic Seed." by Alan Fretten.

This in my view is the best on the market.Worth every penny.

Haith's Customer Service Team:

Hello Alan,
Thank you for your comments on our Budgie Tonic Seed, we greatly appreciate it. It is fantastic news to hear that the Budgie Tonic is working well for you.
All the best,

"Delivery" by Sandy Hay

Good service again but delivery instructions covered by sticky label, so had to collect at post office

"Excellent" by Alison

Always so helpful and pleasant if we use the phone.
Delivery is 1st class!!

"Service" by Margaret Todd

The service and delivery is excellent I have never been let down.

"Very Quick Delivery" by Terry Davies

I've used Haith's off and on for many years from when I used to keep foreign finches etc. Now I only buy for the wild garden birds. Same reliable service across the years only this order was delivered FOC on delivery next day after ordering, cant better that.

Haith's Customer Service Team:

Hello Terry,
Many thanks for your feedback on our service, it helps us greatly.
All the best,

"Fast Reliable" by Allan Grieff

Delivery is second to none. I am extremely impressed with the service