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Service Reviews
At Haith’s, we take great pride in ensuring our customers' satisfaction and are constantly looking for ways to improve our customer service rating. Our friendly and enthusiastic Service Team are on hand to help you achieve the maximum enjoyment out of using Haith’s goods whilst at the same time supporting nature conservation across the globe.
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Every customer is important to us, whether you’ve ordered from us for the first time or has grown up with Haith’s over the years – we wouldn’t be here without you. If you choose to pick up the phone, send in an email or chat to us online we will make sure that we respond promptly and professionally. We regularly update our Facebook page and Twitter account and we encourage you to look out for our advice and suggestions – we’re not bad at writing blogs too.
With a combined total of 95 years of service at Haith’s, you can trust that our Customer Service Team know all that there is to know about our award-winning SuperClean bird seed as well as the other fantastic products we provide. Our aim is to deliver service that’s memorable for all of the right reasons but we also understand that from time to time thing’s don’t always go to plan. On such rare occasions, you can rest assured that we do all that we can to put things right. Feedback is a word that we embrace here at Haith’s HQ as we are committed to our Service – Quality - Value – promise.
Quick despatch & items were well packaged - no mess from the fat balls.
I always order my Wild bird seed from Haiths. Their prices are very reasonable and their delivery times are very quick.
Lovely quality golden bright millet sprays
Review by Lucy Berry
Always order from Haiths. Delivery always before time. Quality of seed is very clean. My budgies absolutely enjoy the seed very much. Thank you
Delivery was prompt and followed by a phone call to ensure I had received my order. Excellent products and service
I buy black sunflower seeds and Husk-Free seed mixes and they are fantastic quality, better than anything I can but anywhere else. BUT the delivery service from Fed-Ex leaves a lot to be desired with parcels arriving late or damaged - or both! - almost every time. Staff are always really helpful when there's a problem but it would be better not to have the problems in the first place.
I have been a customer of Haiths for many years.
I have always found everyone most helpful. The company delivers promptly and the goods are always of the highest quality. I wish all companies would aspire to the standard of service I have experienced.
50 years ago, my uncle Alan Bell said you were the best.and 50 years later, you are still the best!!
The despatch and delivery are the best I have ever known. Always on time and the price is very good too.
Orders always arrive when they should and is an excellent price too.
Arrived promptly and securely packed.
Haith's Customer Service Team:
Many thanks for your kind comments.
We look forward to hearing from you again soon.
Many thanks
Haith's
Sent off for a canary egg food by mistake. Customer services dealt with my mistake promptly. And sorted out my correct order
Sent off for a canary egg food by mistake. Customer services dealt with my mistake promptly. And sorted out my correct order
Great company great service order early in day comes to house really quick .Packaging is good as well no spills or ripped bags Also they have been there all through Covid .
Review by John Charles Appleby
Fast reliable service with a no quibble response to problems. Had one problem with burst seed bags where the product was replaced without question.
Good customer service from which others could learn.
Without question your service is superb. From the packaging to he delivery.
On each occasion I have placed an order it has arrived in good condition and much quicker than I had expected, can't ask for more!
Never cease to be amazed at how quickly the seed is delivered - often next day - and free delivery is very much appreciated. I live in Aberdeenshire and delivery of goods from other companies is often slower than promised and carries a ridiculous surcharge. The seed, fat balls and peanuts are of excellent quality. Highly recommended.
You can always trust Haiths to provide quality products at a sensible price.
They are too tempting for the birds! Have currently got a female blackbird and juvenile robin feeding off my hand!
It is a pleasure to find the bird foods I need on Haiths website. The buying process is easy and the delivery is fast and the product well packed. I highly recommend buying from Haiths.
I ordered peanuts and feeder seed. Peanuts came quickly but no bird seed. An email to you was answered promptly. Delayed package damaged in transit so I was sent a replacement plus the damaged goods which still contained more than half of the item. My kind neighbours now have some feeder seed too! Thanks
split seed bag and lost seed haithes replaced with a new bag of seed. with no problem.absolutely brilliant service
Review by Maureen Young
Excellent service as usual, even a phone call to apologise for the delay and advising of likely delivery date.
BUT, intriguingly, the cardboard boxes for the fat balls in the same bags as the Sunflower Hearts were saturated! Fortunately the fat balls were in plastic bags and the Sunflower Heart bags only slightly damp. One of the outer white bags was torn but the other one intact. Very strange...
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