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Service Reviews
At Haith’s, we take great pride in ensuring our customers' satisfaction and are constantly looking for ways to improve our customer service rating. Our friendly and enthusiastic Service Team are on hand to help you achieve the maximum enjoyment out of using Haith’s goods whilst at the same time supporting nature conservation across the globe.
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Every customer is important to us, whether you’ve ordered from us for the first time or has grown up with Haith’s over the years – we wouldn’t be here without you. If you choose to pick up the phone, send in an email or chat to us online we will make sure that we respond promptly and professionally. We regularly update our Facebook page and Twitter account and we encourage you to look out for our advice and suggestions – we’re not bad at writing blogs too.
With a combined total of 95 years of service at Haith’s, you can trust that our Customer Service Team know all that there is to know about our award-winning SuperClean bird seed as well as the other fantastic products we provide. Our aim is to deliver service that’s memorable for all of the right reasons but we also understand that from time to time thing’s don’t always go to plan. On such rare occasions, you can rest assured that we do all that we can to put things right. Feedback is a word that we embrace here at Haith’s HQ as we are committed to our Service – Quality - Value – promise.
First class service.
I am very happy.
Very helpful friendly people with very fast delivery and a courtesy call to make sure I got my order as the courier had left it in a safe place,ill definitely recommend this company.
SUDDENLY Man who puts food out for me as I use a wheelchair ''that's the last of your peanuts''. ME -panic as sparrows, blue tit, great tit, starlings, oh more than I can think of LOVE the nut feeders.! I ordered peanut pieces and LOTS of fat balls, I feed both of these all year round and balls were on offer so I ordered a huge amount, they are a fave of robins and I have 2 or 3 babies as well as adults. Order placed I expected delivery in a week or ten days.. but NO….. The NEXT DAY-lunchtime- and a Saturday too! HAPPY birds and happy mum. THANK YOU
Haith's Customer Service Team:
Hello Mandy,
Many thanks for your comments and feedback on our service.
All the best,
Haith's
Haith's service and the delivery driver who brings my orders are second to none.
very pleased with how haiths call you to see if you have recieved the order very friendly
Haith's Customer Service Team:
Hello,
Thank you for your feedback, we greatly appreciate the feedback you have provided.
All the best,
Haith's
I stupidly ordered the same product twice. On contacting Customer Service was told that a return bag would be sent. On arrival repacked product, telephoned Haiths, Bag collected within 90 mins. WHAT SERVICE !
Haith's Customer Service Team:
Hello,
Thank you for your feedback on our service.
All the best,
Haith's
The service from Haith's is great, the delivery service is fantastic.
I have been a customer of Haiths for a lot of years.
They have an efficient delivery service, often within 24 hours. They deliver straight to the door
and the company of drivers are always helpful and polite. When contacting customer service on the phone their staff are very helpful, polite and give a good response.
Benn shopping on-line with Haiths for years now. The service is always reliable and quick. No tempted to change to another supplier as Haiths is the best.
Couldn’t be happier with the service I have had.
I am pleased to have been recommended to Haith's and will now be doing all my ordering from you.
Thank you.....Ann
Haith's Customer Service Team:
Hello,
Thank you for your feedback on our service, it is important to us to ensure that we provide the best service to our customers.
All the best,
Haith's
Amazing service so fast the delivery was awesome and the driver was great.
Haith's Customer Service Team:
Hello Heidi,
Thank you for your feedback, we greatly appreciate it. It is important to us that we provide a great service.
All the best,
Haith's
first class as always
first class as always
first class as always
first class as always
Review by Sheila
excellent service - so speedy. All items correct and well packaged. THANKS
Quick & in great condition.
Haith's Customer Service Team:
Hello,
Thank you for your feedback on our service. It is very important to us to ensure that we get your orders to you as quickly as possible
Amazing speed of delivery. It almost seems that the items have been sent before I order! Full marks.
Haith's Customer Service Team:
Hello,
Thank you for review on our service, it means a lot to us to ensure that our customers receive a good service.
All the best,
Haith's
I am very pleased to buy my seeds and rearing food from Haiths. So easy to order. Everything is packed well and very clean. Very fast delivery and great quality products. Good value. No need to look anywhere else. I shall continue to buy from Haiths.
Haith's Customer Service Team:
Dear Gary,
Thank you for the kind comments on our service, it means a lot to us to ensure that we provide a good service to all our customers.
All the best,
Haith's
Very very very happy birds
Haith's Customer Service Team:
Hello,
Thank you for your comments we greatly appreciate the feedback you have provided.
All the best,
Haith's
Always first class
Even when a product is out of stock when ordering this is quickly facilitated. Everything is speedily delivered.
hi,
I have two canaries two lovebirds two finches and four budgies(up to now) The products I have purchased from Haiths have proved perfect for my pets.The delivery of the products is second to none
Extremely quick delivery, a really good service.
Haith's Customer Service Team:
Dear Beryl,
Thank you for your kind review, it is important to us to provide the best possible service we can to our customers.
All the best,
Haith's
Fast delivery,quality looking, fresh smelling, seeds and nuts. The birds certainly scoff everything anyway!
Very pleasant and helpful both on the phone and the Live Chat
Haith's Customer Service Team:
Dear Liz,
Many thanks for your kind comments, it is very important to us that we help our customers with all enquiries. We're always more than happy to help with any situation.
All the best Haith's
Much better than cheaper alternatives. Easy to open and put into suet holder and the birds love them so there is never a scrap left.
Haith's Customer Service Team:
Hello,
Many thanks for your kind comments.
Best wishes,
Haith's
My order arrived really quickly and well packaged. There was a small part of one of the bird feeders missing, but I sent an email and I received the parts the next day! Thank you, excellent service, will definitely order again.
After-sales service is quick and easy.
I am very satisfied.
Haith's Customer Service Team:
Hello Emilu,
Many thanks for your feedback, it is great to hear that you received in good condition.
Best wishes Haith's
The service is great usually i receive my order within two to three days, the only thing i would pick up on, is not putting the outer sack on the paper bag, The last order i received didn't have the outer sack, lucky it was not raining.
Haith's Customer Service Team:
Dear Andrew,
Thank you for the feedback, we greatly appreciate it. Your comments will be taken into consideration.
Best wishes Haith's
I have used to bread budgies, canaries and lovebirds and used only Haiths products for a number of years. It's nice to be able to say that in this day and age something has actually improved over time!
The quality of the products is excellent, the packaging strong and robust and the delivery fast.
Staff are both knowledgeable and helpful.
Fantastic service all round! Well done Haiths.
Haith's Customer Service Team:
Dear Bob,
Many thanks for your feedback on our service, we take all feedback into consideration.
Best wishes,
Haith's
Just different class
Haith's Customer Service Team:
Dear Alex,
Many thanks for your kind service review, we aim to provide the best service that we can to all our customers.
Kind regards, Haith's
Not only the best seed merchant going but the quickest service as well...Well done to the whole team at Haiths ................
Haith's Customer Service Team:
Hello Robert Mortimore,
Everyone at Haith's thanks you for your kind words, it is our aim to provide excellent service to our customers.
Best wishes, Haith's
I am always pleased with the service from HAITHS have been using them for a while , never dis apointed with the quality of seed. Would recommend and will keep on using them ..Many thanks
Haith's Customer Service Team:
Hello Pauline,
Many thanks for the kind words, it is very important to us to ensure that the seed is of a high quality.
Can I just say how amazing your customer service is – my last two deliveries have been on my doorstep (in Oxford) within 18 hours of my placing the order - thank you
Your service is second to none will use you
In the future.
William.
I have just started breeding Lovebirds and phoned to ask which was the best food.I won't detail it all but the help was invaluable they covered everything I was worried about and put my mind at ease . They also said to ring anytime I was stuck .
Nice people .great service. Fast delivery
Haith's Customer Service Team:
Hi Dave
Many thanks for your kind words. We are pleased that we was able to help you out and put your mind at rest. We look forward to hearing from you again soon.
Best wishes
Haith's
Review by anonymous
Arrived next day and the birds loveit
This is the first time I have ordered from you on line, but I (and my late husband) have regularly put in a similar large order by phone for at least 20 years. The products are all first class and the service is friendly, helpful and efficient.
Your customer service is excellent I had a problem and it was soon put right and the damaged parcel collected.
Review by Malcolm
All the stars service second to none
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