Here when you need us
How Can We Help?
Whether you have a question about an order, delivery, product or feeding routine, the Haith’s team is ready to help.
Call, email or use live chat during our opening hours. If you contact us when the office is closed, an answerphone is available.
Find the answer quickly
What Do You Need Help With?
Our most-used service pages contain detailed information. If they do not answer your question, contact the team and we will help you find the next step.
Check delivery thresholds, regional charges and current service information.
View delivery information → CollectionClick & Collect in LouthSee how to order ahead, wait for confirmation and collect from the Bird Food Centre.
View Click & Collect → After purchaseReturns and refundsRead our 28-day guarantee and find out what to do if something is not right.
View returns information ↓ Recurring ordersSubscription supportLearn how eligible monthly subscriptions work, including pausing and cancellation.
View subscription information → Feeding guidanceFeed birds properlyBuild a practical routine around clean food, fresh water, sensible amounts and hygiene.
Read the feeding guide → Shopping safelySecurity, privacy and cookiesLearn how to recognise the genuine Haith’s website and find our information policies.
View safety information ↓
Helpful, practical and human
Speak to Someone Who Knows Haith’s
Our Customer Service Team helps with mail order, online purchases, Click & Collect, general product questions and finding the right information across Haith’s.
Sometimes things do not go as expected. If there is a problem, tell us what has happened and include any useful order details so we can look into it properly.
- Have your order number available when possible
- Tell us the product, size and nature of the query
- Include photographs if they help explain a product or delivery issue
- Let us know the best way to contact you
Visit or write to us
Haith’s Bird Food Centre
Bolingbroke RoadFairfield Industrial Estate
Louth, Lincolnshire
LN11 0WA
United Kingdom
Monday to Friday, 8:00am to 4:30pm, excluding bank holidays.
Chat while you browse
Need Help Without Leaving the Page?
Use the live-chat button at the bottom-right of the website to start a conversation. If the team is unavailable, use email or leave a message by telephone.
Shop with confidence
Your Safety Comes First
Haith’s is hosted on Shopify. Shopify states that all stores powered by its platform are PCI compliant by default and that its Level 1 PCI DSS certification covers the store, shopping cart and web hosting.
Check Before You Buy
- Check that the address in your browser is haiths.com
- Look for the secure padlock symbol in your browser
- Use a strong, unique password for your Haith’s account
- Take care with unexpected links in emails, adverts or messages
If you find a suspicious website or message claiming to be Haith’s, please send the details to us so we can investigate.
Report something suspicious →Secure payments
Shopify is certified Level 1 PCI DSS compliant. Payment information submitted at checkout is encrypted and processed through the secure ecommerce platform. Haith’s does not store your complete credit- or debit-card details.
Read Shopify’s PCI information →Your personal information
Information such as your name, address, email address and telephone number may be used to manage your account, provide goods and services, answer questions, resolve disputes, meet legal duties and administer relevant communications.
Necessary information may be shared with employees, delivery partners and service providers involved in providing those services. Where an order contains live food, relevant details may be passed securely to the third party fulfilling that part of the order.
John E. Haith Limited trades through Haith’s Wild Bird, Haith’s Cage & Aviary, Haith’s Baits and Haith’s PRO. Where appropriate and permitted, communications may relate to another Haith’s brand.
Read the full information below ↓Cookies and marketing choices
Cookies help the website operate and support functions such as navigation, customer accounts and shopping baskets. Other cookies may help Haith’s understand and improve the shopping experience. Your current choices and the full explanation are available through the website’s privacy and cookie controls.
You can unsubscribe from marketing emails using the link provided in an email. For help with other communication preferences, contact Customer Services and tell us which method you would like changed.
View the full cookie information below ↓Terms and further information
Returns and guarantee
28-Day No-Quibble Guarantee
We want you to be happy with your purchase. If a product does not meet your expectations, contact us within 28 days of purchase and we will help arrange a refund or replacement in line with the policy below.
Call 0800 298 7054Read the returns policy Guarantee, free returns and important conditions
Our Product Guarantee
We want you to get the best from our high-quality goods. If you believe we have got something wrong, please tell us. The Haith’s product guarantee means that we will refund or replace a product if you are not completely satisfied, provided you contact us within 28 days of purchase.
Faulty, Damaged or Below Standard
If an item is faulty, damaged or does not meet our quality-control standards, call us on 0800 298 7054. We will arrange a free collection and can offer a replacement or full refund.
Unwanted Goods or Address Errors
A collection or return charge may apply if you ordered unwanted goods through the website or supplied incorrect shipping information. Contact us before returning anything so the team can advise you.
We reserve the right not to issue a refund when goods are unavailable for return, have been disposed of or collection is not practical. These cases will be considered at Haith’s discretion.
This guarantee does not affect your statutory rights.
Open the standalone returns policy →Business customers
Haith’s Trade Enquiries
For trade enquiries, contact the team using the dedicated trade email address or call the Bird Food Centre.
Before getting in touch
Customer Service FAQs
Short answers to common contact questions.
What are your Customer Service opening hours?
The team is available Monday to Friday from 8:00am to 4:30pm, excluding bank holidays. An answerphone is available when the office is closed.
Which number should I call?
Call freephone 0800 298 7054 or the local number 01507 311709. Overseas callers and trade customers can use +44 (0) 1507 311709.
What should I include in an email about an order?
Include your order number where possible, the name used for the order and a clear description of the question or problem. Photographs can be useful when relevant.
Can I visit the Haith’s shop?
Yes. The Bird Food Centre is on Bolingbroke Road, Fairfield Industrial Estate, Louth, LN11 0WA. Check the opening information above before travelling.
How do I arrange Click & Collect?
Place an order online or by telephone, select Store Pickup when ordering online and wait for the ready-to-collect email before travelling to Louth.
Privacy, security and cookies
How We Look After Your Information
This section explains the main ways John E. Haith Limited uses information provided by customers. Use the panels below to find the detail you need.
01Haith’s Brands
John E. Haith Limited, trading as Haith’s, operates the brands Haith’s Wild Bird, Haith’s Cage & Aviary, Haith’s Baits and Haith’s PRO.
Where relevant, appropriate and permitted, a communication may include information about another Haith’s brand as well as the part of the business you originally visited.
02Safety of Your Details
Haith’s takes the security of your information seriously. Our website and app use HTTPS, which helps protect the integrity and confidentiality of information travelling between your device and the service. HTTPS provides encryption, data integrity and authentication while information is in transit.
Personal information may include your name, postal address, email address and telephone number. Haith’s does not sell, distribute or lease your personal information to third parties unless you have given permission or disclosure is required by law. Necessary information may be shared with trusted parties involved in providing a service or fulfilling an order.
Payment information submitted through Shopify checkout is encrypted and securely processed. Haith’s does not store your complete credit- or debit-card details.
03How We Use Your Information
John E. Haith Limited may use the information you provide:
- To register and administer your customer account
- To provide goods and services and fulfil your orders
- To help with questions received by telephone, email, live chat, social media or a Haith’s app
- To investigate and resolve questions or disputes about use of our services
- To meet a legal duty, including disclosure to a relevant regulator where required
- To understand shopping preferences and improve products, services, offers and staff training
- To provide marketing communications where permitted and in accordance with your choices
- To monitor telephone calls where appropriate for service quality, fraud prevention and training
In providing these services, relevant information may be made available to employees, agents and service providers. If an order includes live food products, the information required to fulfil that part of the order may be securely passed to the relevant third-party supplier.
For information concerning eligible international data transfers, please read the EU Standard Contractual Clauses information.
EU Standard Contractual Clauses →04Marketing and Unsubscribing
From time to time, and where permitted, Haith’s may contact you with relevant news, products or promotional offers by email, telephone, post or through an app.
You can unsubscribe from marketing emails using the unsubscribe link contained in an email. To change other communication preferences, email enquiries@haiths.com, call 0800 298 7054, or write to Customer Services at the Bird Food Centre address shown on this page.
Please identify the communication method you want changed. Existing customers should include their account number or postal address where possible so the request can be matched correctly. Haith’s may still contact you when necessary to administer your account, provide a requested service or meet a legal obligation.